Refund and Returns Policy
Return and Refund Policy
Welcome to The Jaipur Dialogues Store! We hope you are delighted with your purchase. However, if you are not completely satisfied, please review our return and refund policy for details on how we can help.
1. Return & Exchange Policy
- Returns are only applicable in case the product is received in a damaged condition.
- In all other cases, only exchange will be provided.
- To be eligible for a return or exchange, the request must be raised within 5 days of delivery, along with unboxing proof.
- Products must be unused and in their original packaging for exchange.
2. How to Initiate a Return
- Contact our customer service at +919829255606/shop@jddigital.in with your order details and reason for the return.
- Our team will guide you through the return process, including providing you with a return shipping address.
3. Refunds
- Once we receive your returned item, our team will inspect it to confirm eligibility.
- Upon approval, a refund will be processed to your original payment method within 7-10 business days.
- Please note that original shipping charges are non-refundable.
4. Exchanges
- We offer exchanges for size or item changes. If the requested item is out of stock, you may choose a different item or request a refund.
- Exchanges follow the same conditions as returns.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt.
- We will arrange a replacement at no extra cost or issue a full refund if a replacement is unavailable.
6. Non-Returnable Items
- Custom or personalized products
- Gift cards
- Items marked as “Final Sale” or discounted more than 50%
7. Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged or defective.
- We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt otherwise.
Contact Us For any questions regarding your return or refund, please reach out to us at +919829255606/shop@jddigital.in. We aim to make your shopping experience enjoyable and are here to help.